SKM eServices specialises in improving the user experience of electronic or printed information products and services, such as websites, intranets and forms.

Our core areas of expertise are:

• User and business requirements analysis
• Audience and stakeholder research – focus groups, in depth interviews, online and offline surveys
• User centred interface design and specification
• Information architecture - web and document management
• Navigation and interaction design
• Web strategies – management frameworks, business case development
  Accessibility research
• Prototyping – low fidelity paper prototyping through to more high fidelity prototypes such as an online mock-up of a forms application
• Usability testing – 1 on 1 scenario testing (digitally recorded) with end users, desktop and heuristic reviews, benchmarking
• Forms and template design – online and offline
• Writing for the web training
• HTML mark-up of content and graphic design
• Project management

SKM and the eServices team have a strong commitment to delivering exceptional value to clients and providing an environment based on collaboration and mutual respect.

Brochures - View our Indigenous brochures here